Customer service sometimes seems like a forgotten concept in today’s day and age, but that certainly isn’t the case when it comes to realtor Debbie Floor.

I can now say I am officially a tax-paying Michigan resident after closing on a home in Niles last week. It was a long road and it wouldn’t have been possible without Debbie.

Any time you move to a new community the relocation process can be a challenge. Because I was trying to start the process from seven hours away in southern Ohio, I wanted to find a good realtor to help me navigate the market and find the best fit for my family.

I don’t think I could have chosen any better.

On that first weekend in Michiana we looked at close to 20 houses and even revisited a couple of them. This would be exhausting under the best of circumstances. Throw in the fact that I was bringing my 3-year-old and 5-year-old daughters along to be part of the process and you have something more like a home-shopping decathlon with events like “kid catch” and “no, don’t touch that.”

Debbie has gone above and beyond what would have been expected to help me overcome some obstacles beyond our control — and there were many — to be in position to have my family join me here before Christmas.

I’m sure there are lots of great realtors here in Michiana. This isn’t intended to speak negatively of others or even the overall companies. But I can only talk about my experience with Debbie, and her husband Brian. I cannot thank them enough.

The old mantra is that in real estate location is everything. That’s not exactly true. As with just about everything else in life, people make the difference.

As human beings, it is easy to become cynical or jaded about some of the negative changes in our society, but customer service isn’t dead.

Debbie Floor is living proof.

 

Michael Caldwell is the publisher of Leader Publications LLC. He can be reached at (269) 687-7700 or by email at mike.caldwell@leaderpub.com.