Borgess-Lee Memorial Hospital has received the 2010 Michigan Rural Health Quality Improvement Achievement Award in Inpatient Clinical Performance and Inpatient Customer Service.

This is the second year that Michigan Center for Rural Health has offered this award.

“Award recipients are committed to providing their patients with high-quality health care,” said John Barnas, executive director, Michigan Center for Rural Health. “The Michigan Center for Rural Health is pleased to sponsor this award, which recognizes the dedication of hospital staff to provide the right care to the right patient, each and every time.”

Our staff members consistently demonstrate excellence,” added Kathy Sporer, director of quality and risk management, Borgess-Lee Memorial Hospital. “Borgess-Lee is committed to continuous quality improvement in order to provide our patients with the best possible care.”

Borgess-Lee Memorial Hospital’s multidisciplinary team reviewed current processes and created interventions that improved the inpatient treatment of heart failure and pneumonia, as well as overall customer service.

Clinical indicators were based on the Appropriate Care Measure (ACM), a composite score that captures whether a patient received all the care he/she was eligible to receive.

The Michigan Center for Rural Health presented Borgess-Lee Memorial Hospital with the award at a special ceremony during the 11th annual Michigan Critical Access Hospital Conference in Boyne Falls.

Michigan Center for Rural Health is a non-profit organization formed in 1991 as part of a federal and state initiative to recognize the importance of rural health care and to create a mechanism for resources to flow to rural areas.